Happiness Engineer (Graphic Design Specialist) (Remote)

• Note: Beware of scams, all Flocknote job correspondences will always be conducted via Breezy, our job listing and management tool. In addition, interviews will be conducted via Zoom video, not via text*
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We're looking for a driven, mission-minded Graphic Design Specialist to join our flock as a Happiness Engineer. This role is all about turning ideas into visuals that inspire action and help more churches discover and succeed with Flocknote.

You'll design creative materials that reflect Flocknote's voice and values - from RFPs and flyers to website graphics, email graphics, and in-app promotional materials. Working closely with our Marketing Team, you'll bring ideas to life through clear, engaging, and cohesive design that connects with church leaders and showcases the power of Flocknote.

What makes this role unique? You'll also spend time directly supporting our users alongside a joy-filled & supportive team who truly love helping the Church. This isn't just about answering questions - it's about understanding the real challenges churches face, and what visuals will resonate with them. That first-hand insight will shape your creative work, ensuring your designs aren’t just beautiful, but meaningful, practical, and grounded in authentic user needs.

If you're a driven creative who loves the Church, enjoys blending design and storytelling, and wants to make a meaningful impact while growing with a fast-moving, mission-driven company, this could be the perfect role for you.

RESPONSIBILITIES

Design & Creative

• Create on-brand designs across a variety of mediums (RFPs, flyers, website graphics, email layouts, UI sales materials, etc.)
• Collaborate with the Marketing Team to develop visual strategies and design solutions that align with Flocknote’s mission and goals
• Offer design-related feedback and insights to improve Flocknote’s tools and user experience

Customer Support & Insights

• Provide excellent customer support via email and phone, helping churches succeed with Flocknote
• Build relationships with church leaders and organizations who might benefit from Flocknote
• Communicate insights from customers to improve our tools and services
• Conduct product demos and showcase how Flocknote can best serve different organizations
• Troubleshoot, problem-solve, and assist in testing new features
• Be an active team member contributing to the future direction of the company

QUALIFICATIONS

• Strong design skills with a sharp eye for layout, color, and typography
• Experience creating marketing materials such as flyers, graphics, web content, and email layouts
• Proficiency with design tools (Adobe Creative Suite, Canva, Figma, or similar)
• Ability to translate written ideas into compelling visuals
• Tech-savvy, adaptable, and eager to learn
• Excellent collaboration, communication, and feedback skills
• Strong customer service and communication skills, both verbal and written
• Organized, detail-oriented, and able to manage multiple projects in a fast-paced environment
• Proactive self-starter who takes initiative and follows through
• Genuine love of people and desire to help them succeed
• Bonus: experience in leadership, sales, webinars, writing, marketing, ministry, or UI/web design
• Note: Please include a portfolio or samples of relevant design work with your application (either via a website link or as part of your resume upload).

ONBOARDING & TEAM INTEGRATION

All new Happiness Engineers begin in customer support to gain a deep understanding of our customers, products, and mission. After onboarding, this role primarily collaborates with the Marketing Team while maintaining a foothold in customer support.

Because we’re a deeply customer-centric company, every Happiness Engineer (regardless of specialty) stays connected to our users through ongoing support work to ensure we never lose touch with their needs and experience.

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All positions are full-time (remote/work-from-home) positions with salary and benefits.